Customer Experience Team

More than a platform, your new digital strategy team

From implementation to daily optimization, our Customer Experience team supports you to ensure your strategy works, evolves, and delivers real results.

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Are you ready to add a Conversational Marketing strategy?

75% of consumers say they feel more connected and satisfied with a brand when they can message it directly

Our commitment

Your success is our primary metric

We do more than just answer questions: we optimize your workflows, train your team, and identify new opportunities to ensure your technology is always working for your business.

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Ongoing support

Because implementing technology without guidance is only half the journey; achieving results is the real goal.

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Opportunity monitoring

We don't wait for a problem to arise to be there for you. We provide ongoing support and help you optimize both your use of the tool and your results.

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Operational and
multichannel support

Get quick support via email and WhatsApp. You also have access to a self-service knowledge base for fast, effective solutions.

We are a team

Support every step of the way

We have our own in-house teams of developers and dedicated professionals to support our clients throughout their digital strategy journey.

01
Implementation

We turn your requirements into ready-to-run operating systems.

02
Launch & adoption

We activate technology by ensuring your team masters it and uses it successfully.

03
Optimization & strategy

We refine processes and scale your infrastructure to maximize performance.

04
Training

We provide ongoing support and expert training so your team never misses a beat.

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Customer Satisfaction
Testimonials

Results that speak for themselves

We help leading companies across the region overcome technical challenges and achieve ambitious business goals through tailored solutions.

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Whirpool Corporation

Growlat's ongoing support is a cornerstone of our strategy. Their advice and recommendations allow us to optimize our processes and improve the customer experience.

Manuel Funes
Email Marketing Specialist - D2C
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Diarco

With Growlat, we started implementing strategies we had never used before. We added more advanced segmentation, greater personalization, and testing that allowed us to experiment and optimize our results. This motivates us to keep coming up with new tactics to get the most out of the tool.

Brian Antoine
Head of Digital Business at Diarco
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Almacenes Eduardo Sánchez

Working with Growlat was a turning point for our email marketing strategy. Beyond the results we achieved, the most valuable part was reconnecting with our community and turning the channel into a true driver of conversions. Today, we have an active, segmented database with significant potential for continued growth.

Karen Araujo Torres
Omnichannel Coordinator
Our Services

Building a Smarter Future with Innovative Technologies

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Our Growth

Unlock the Future with Advanced Tech Solutions

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System Reliability

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System Management

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Intelligent Tech

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Digital Solutions

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Mexico, Argentina & Colombia

LATAM support and guidance team

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In-person and virtual meeting schedule

We adapt to your pace with a flexible schedule of in-person and virtual meetings, designed to keep the team always aligned.

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Solutions That Simplify Progress

We’re just a message away: enjoy personalized support from our CX team via WhatsApp.

Support

Are you a Growlat customer?

Whether you need specialized support from your KAM or want to scale your current infrastructure, we are just a message away. Leave your contact information and we will get back to you as soon as possible. Please include your account details and a brief description of your needs so we can resolve your ticket more efficiently.

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